Salesforce outsourcing is not a new phenomenon. Businesses across the globe have been willingly outsourcing Salesforce Administration to reap several benefits it provides. While reducing the overall overhead costs is cited as one of the key driving forces behind this trend, companies also opt for Salesforce outsourcing for continuous tech support, and availability of in-depth domain knowledge and expertise.

Outsourcing Salesforce Administration works well for businesses in more than one way. Since most outsourced firms work dedicatedly on one domain (read Salesforce Administration), they gain healthy expertise and experience in a wide range of industries. This helps them deliver support that further enhances your business growth.

The key here is to find a professional partner who understands your business needs and has the expertise to provide support to scaling businesses. While the benefits of outsourcing Salesforce are many, it is important to first know what a Salesforce administrator will do for you.

How does a Salesforce administrator help your business?

Salesforce admins are the professionals who take control of all your Salesforce and CRM implementation processes. Rebecca Saar, Senior Director, Salesforce Administration, describes Salesforce Administrator, as saying, “A Salesforce Administrator solves business problems by customizing the Salesforce Platform. They build, configure, and automate technology solutions to deliver business value. Salesforce Administrators work with stakeholders to define system requirements and customize the platform. Most importantly, they enable users to get the most out of Salesforce technology.” 

As one point of contact for all your Salesforce administration needs, your Salesforce team ensures that each one of your company’s Salesforce users is able to use and leverage Salesforce to the best of its capacity irrespective of their technical expertise.

When you outsource your Salesforce, the administrator also keeps himself updated with the constantly evolving technological landscape and its tools so that it helps your team work well and your business grow.

Benefits of Salesforce Outsourcing

Salesforce is an extremely efficient platform for your business provided you know how to utilize it to the best of its capability. Several businesses struggle to do this through their existing workforce as handling all Salesforce admin tools is not an easy task leave alone using them all in the best possible manner.

This is why a large number of businesses opt to outsource Salesforce administration to improve the overall processes and focus on maximizing the benefits of this amazing platform.

Here are 7 top benefits of Salesforce outsourcing

Here are the top benefits of Salesforce outsourcing

Top benefits of outsourcing Salesforce Administration

Reduced labor cost

Overall cost reduction

Direct and indirect cost impact

Working with the experts

Updated workforce

Low administrator turnover

Low ramp time

Salesforce best practices incorporated

Reducing labor cost

One of the most prominent advantages of Salesforce outsourcing is reduced labor costs. The hiring process of finding and recruiting the right admin can be a tedious and costly proposition. Companies end up spending a lot more than just paying salaries to their administrators.

From providing equipment to other benefits that a salaried employee demands, Salesforce outsourcing increases the overall expenditure by more than twice.

Overall cost reduction

A recent report by Glassdoor showed that the average salary of these admins is around $95000. So, if you put together a team of Salesforce administrators, it will cost your company a bomb.

Salesforce outsourcing can reduce this cost significantly, giving your company the scope to utilize the saved money on other important things and work towards its business goals.

Another report by Deloitte  showed that companies usually save more than 70% of their clients said that Salesforce outsourcing helped them reduce their operational costs quite drastically. Such cost reductions impact companies directly as well as indirectly.

Direct and indirect cost impact

The direct impact includes paying salaries and paychecks to Salesforce administrators and indirect costs involve providing them with the equipment and basic setup for operations.

Additionally, all Salesforce administrators need to be re-certified yearly so that they continue to enjoy the right expertise. This cost is usually borne by the company, further increasing your expenditure.

Salesforce outsourcing, on the other hand, will save you all this expenditure. In fact, you end up paying much less that the usual cost and, in turn, get expert and experienced services.

Working with the experts

As mentioned earlier, Salesforce is a robust platform with multiple features and modules that keep changing as the platform updates itself. This requires constant upgradation on part of the Salesforce administrator as well to be able to efficiently use and utilize its capabilities. Having an in house team would mean that the company needs to provide this training to them so that they continue to have the right expertise and provide the right service support.

However, if you outsource your Salesforce, these Salesforce outsourcing companies have a team of experts who bring competitive Salesforce expertise to the table. Their services can make a huge difference to the way your business utilizes Salesforce.

Updated and modern workforce

Professionals in Salesforce outsourcing companies keep themselves abreast with the latest developments and gain hands-on knowledge about the features on their own. All you need to do is find the right administrator and make use of their Salesforce expertise and experience for the betterment of your business.

Outsourced Salesforce admins work with Salesforce experts, so they have the knowledge of handling tasks and rendering solutions instantly. This might not be the case if you work with an in house team.

Since Salesforce provides ample activity modules and delivers a high quantity of tasks, your admin must be someone who has the right technical skills and expertise with this ever-evolving platform. And only an outsourced expert can help you gain your business goals.

Avoiding costly administrator turnover

A study by CBRE Labor Analytics showed that the overall employee turnover rate is as high as 42% , which can be sum to a huge amount of money considering the importance of having and retaining Salesforce admins with the right expertise.

While hiring and bearing the cost of hired employees is a challenge, what adds to the challenge and the overall cost to the company is the retention cost. You must invest and re-invest in your hired admin to ensure that they stay with you, or else you would have to spend the same amount of money and effort in hiring a new admin.

Outsourcing a Salesforce administrator can free you from administrator turnover. You will no longer have to go through the entire hiring process and the trouble of looking for the right fit every time your admins quit.

Training and expertise provided

Instead, the outsourced firm will bear the cost of such turnovers. To ensure that turnovers don’t hinder their productivity, most outsourced firms have a proper process in place that ensure a smooth transition of employees.

Additionally, most outsourced firms have multiple industry experts to ensure they quickly and effectively replace them in case of a turnover. This means that you will have instant access to expert admin services at all times.

Reduced ramp time

Whenever a new employee comes on board, it takes a lot of time for them to familiarize themselves with the company’s administrative tasks, business processes, project delivery models, etc. This again is a time-consuming process as they will hardly be able to be productive in the initial few months.

If the new employee doesn’t have the right expertise and knowledge about how Salesforce works in your vertical, you will have to provide them with the necessary training. The time spent doing so will only add to the unproductive period.

Outsourcing Salesforce will reduce this ramp time to up to 4 weeks. This is because the outsourced employee will already have the expertise needed to carry out certain tasks in addition to having familiarity with your processes. They will not have to be trained as these experts keep themselves familiar with the industry’s best practices.

Salesforce best practices added

One of the biggest advantages of hiring an outsourced Salesforce expert is that they will help you set up your Salesforce CRM to the highest industry standard. This is a pain point that many companies who hire an in house team of admins face.

Salesforce is a comprehensive platform with innumerable options. It can get extremely overwhelming for an inexperienced admin to handle and implement it the right way. If it is not implemented correctly, you will have issues with scalability and handling complex tasks in the future.

Outsourcing Salesforce will ensure that it is set up to provide maximized benefits. Even once the platform is set up for your business, it can be updated and upgraded periodically to further enhance its performance and account for any changes your business might have gone through over a period of time.

Frequently Asked Questions About Salesforce Consulting Services

What are Salesforce Services?

Salesforce consulting is a process to outsource Salesforce through which professionals with expertise in Salesforce Administration are hired to gain multiple benefits and process enhancement. These services enable companies to make their overall processes much more smooth and more efficient.

What are the benefits of outsourcing Salesforce administration?

When you outsource your Salesforce administration, you gain several benefits including working with the experts, inculcating the industry’s best practices, decreasing ramp time, and reducing overall operational cost. It can also save companies a lot of time in hiring, training and managing an in house team.

What does a Salesforce administrator do for your company?

These professionals support and take complete control of all your Salesforce processes and implementation of CRM so that businesses can focus on their core strengths. They take care of Salesforce administration needs and ensure that your CRM is updated and every employee has access to it.

One of the main objectives of hiring a Salesforce team is to ensure that your company is privy to the latest trend in technology as outsourced admins keep themselves abreast with all the latest innovations.

How Cloud Street Services can help its customers?

We help our customers by offering Salesforce optimization solutions and support so that they get the most out of their sales, marketing and all digital transformation efforts. Working with our team of experts means you can enhance and improve all your Salesforce processes without increasing your operational and hiring cost.

Final thoughts

The advantages of Outsourcing Salesforce Administration are more than just saving up on costs for businesses. You not only gain industry expertise but also get to work with the best professional that this industry is home to. This allows you to focus and manage your core services.

It can save up your time in hiring and re-hiring professionals and the hassle of providing them with the necessary training and equipment. Partnering with Salesforce Administrator like Cloud Street Services means you have all-time access and support of CRM experts and professional teams, even if your hired administrator is not available.

So, if outsourcing Salesforce solutions is on your mind, think of Cloud Street Services to get maximum benefits out of outsourced Salesforce at the most affordable costs.