Salesforce Artificial
Intelligence | CloudStreet
Salesforce Agentforce AI delivers trusted, extensible AI grounded in the fabric of the Agentforce 360 Platform. Utilize our AI in your customer data to create customizable, predictive, and generative AI experiences to fit all your business needs safely. Bring autonomous and conversational AI to any workflow, user, department, and industry with Agentforce.
What can you do with Salesforce AI, aka Agentforce?
Drive productivity and personalization with predictive and generative AI across Agentforce 360 with Salesforce Agentforce. Create and deploy assistive AI experiences natively in Salesforce, allowing your customers and employees to converse directly with Agentforce to solve issues faster and work smarter. Empower sellers, agents, marketers, and more with AI tools safely grounded in your customer data to make every customer experience more impactful.
Generate trusted content grounded in customer data.
- Sell faster with trusted AI for sales. Ask Agentforce to write emails enriched with customer data, generate concise summaries of sales calls, and use actionable insights to inform conversations. Use real-time predictions to guide sellers to close deals, automate sales processes, and build stronger relationships with Agentforce Sales.
- Deliver more personalized and impactful customer service experiences while boosting agent productivity. Ask Agentforce to help surface relevant information during customer support interactions to solve issues faster and delight your customers. Automatically summarize case resolutions and build a knowledge base to empower agents, scale your service operations, and drive immediate value.
- Drive personalization and productivity at scale with predictive and generative AI built directly into your marketing platform. Use insights to boost engagement, build highly personalized customer journeys and automatically customize outreach. Delight your customers with interactions powered by Agentforce.
- Personalize every buyer and merchant experience with the most trusted and flexible ecommerce AI tools. Automatically generate product descriptions, recommend relevant products, and create seamless buying experiences. Innovate faster and increase conversions with Agentforce.
Build and customize a conversational AI assistant for CRM.
Agentforce is your AI assistant and autonomous workforce for CRM built into the user experience of every Salesforce application. Empower teams to get work done faster with intelligent actions, deploy conversational AI with built-in trust, and extend unified agents with clicks.
- Build and extend AI for CRM. Configure actions, prompts, and models to customize Agentforce for your specific business needs. Enable users to engage with AI using natural language to execute tasks.
- Extend Agentforce with actions composed of familiar platform features like Flows, Apex code, Mulesoft APIs, and more. Turn workflows into agent actions and test those interactions in a seamless user interface to monitor and govern your agents.
- Help employees finish tasks faster by creating prompt templates that summarize and generate content with clicks. Create more relevant prompts grounded in your business data from CRM, Data 360, and external sources to augment every business task. Build prompts once and reuse them everywhere in Agentforce, Lightning pages, and flows.
- Build or bring your own predictive AI models and LLMs into Salesforce and to the Einstein Trust Layer. Use no-code ML models in Data 360 and seamlessly manage your AI models in a unified control plane.
- Improve the accuracy and relevancy of your results with context about your organization – from both structured and unstructured data sources – without compromising safety, security, or privacy.
- Protect the privacy and security of your company and customers by masking the sensitive data included in AI prompts.
- Deploy AI with Ethics by Design. The Salesforce Ethics team has created ethical and humane use guiding principles for our teams to intentionally embed in the design, development, and delivery of software. Our unique ethical AI policies ensure that our products align with our principles.
Deploy AI you can trust.
Unleash the benefits of generative AI while protecting the privacy and security of your data, improving the accuracy of your results, and promoting responsible use of AI tools across your organization. Built natively into the Salesforce Platform, the Agentforce Trust Layer includes best-in-class features and guardrails designed to help you deploy AI you can trust.
